Q&A — jeniferprince.store

What's the difference between the signed and unsigned editions? both are museum-quality giclée prints on archival paper — the difference is that the signed edition is hand-signed on the front and numbered by me, 1 of only 5. the unsigned edition is part of a run of 15 prints.

Where do the prints ship from? the signed edition ships directly from Brazil. the unsigned edition is fulfilled by a third-party printer and ships from their facility.

How long will it take to arrive? production takes 3–5 business days. shipping for the signed edition takes 3–7 business days via FedEx or DHL International Priority. delivery times for the unsigned edition may vary depending on your location.

Do you ship internationally? yes, everywhere! :)

Will I have to pay customs or import fees? international orders may be subject to import duties and taxes upon arrival — these fees vary by country and are the buyer's responsibility.

Does it come framed? no, prints are sold unframed. your print will arrive rolled in a rigid protective tube.

The colors look slightly different from what I expected — is that normal? yes, colors may vary slightly from screen to print. the mockup images on the store are for display purposes only.

Can I commission a custom piece? I'm not taking commissions at the moment, but I'd genuinely love to hear what pieces you'd like to see next — send me your thoughts at hi@jeniferprince.store :)

Something arrived damaged. What do I do? I'm so sorry if that happened! please reach out at hi@jeniferprince.store with a photo of the damage and we'll sort it out.